Terms of Service

PLC Direct Australia
Website: www.plcdirectaustralia.com.au
Effective date: 8 October 2026

1. Overview

Welcome to PLC Direct Australia.

These Terms of Service govern your use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

PLC Direct Australia specialises in the supply of industrial automation equipment, including programmable logic controllers (PLCs), human-machine interfaces (HMIs), communication modules, power supplies and associated components.

Our online store is powered by Shopify, which provides the e-commerce platform used to offer our products.

2. Products and Product Information

We endeavour to ensure that product descriptions, manufacturer part numbers, specifications, images and pricing are accurate.

However:

• Product images may be illustrative.

• Manufacturers may update product specifications, packaging or product revisions.

• Product availability may change without notice.

• Technical information should be verified against the manufacturer's current documentation.

Customers are responsible for confirming product compatibility and suitability for their intended application.

Where PLC Direct Australia provides specific technical advice that a customer reasonably relies upon, applicable statutory rights remain unaffected.

3. Pricing and Payment

All prices are displayed in Australian dollars (AUD).

Unless otherwise stated, prices include Goods and Services Tax (GST).

Shipping charges, where applicable, are calculated and displayed during checkout.

Full payment is required before orders are processed unless alternative payment arrangements have been agreed in writing.

We reserve the right to correct genuine pricing errors. Where an error affects an order that has already been placed, we will contact the customer and offer the option to proceed at the corrected price or receive a refund.

We will not charge any additional amount without customer authorisation.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of the order but does not necessarily constitute acceptance.

An order is accepted when we confirm dispatch or expressly accept the order in writing.

We may decline an order for legitimate reasons, including product unavailability, payment verification issues or genuine pricing errors.

Where payment has been received and an order is declined, a refund will be issued.

5. Stock Availability and Lead Times

PLC Direct Australia supplies both stocked and non-stocked products.

Product availability may be described as:

• In Stock – Ships Today: Products available for dispatch, subject to order cut-off times and business days.

• Ships in 2–4 Business Days: Products expected to be available for dispatch within the stated period.

• Ships in Approximately 2 Weeks: Products sourced from suppliers or manufacturers with an extended estimated lead time.

Shipping and availability estimates are provided in good faith and are not guaranteed delivery dates.

We will notify customers of material delays and provide available options, including cancellation and refund where required by law.

6. Shipping and Delivery

We deliver to eligible addresses within Australia.

Shipping costs are calculated at checkout according to the applicable shipping method, parcel weight and destination.

Delivery times may vary due to courier operations, supplier availability, regional delivery requirements and circumstances beyond our reasonable control.

Customers must provide accurate delivery information and ensure that deliveries can be accepted at the nominated address.

Any additional delivery costs arising from incorrect address information may be charged to the customer where reasonable and permitted by law.

Nothing in this section excludes any statutory rights relating to delivery or supply within a reasonable time.

7. Returns and Refunds

Returns, cancellations and refunds are governed by our separate Returns & Refunds Policy, available on our website.

Change-of-mind returns may be subject to eligibility conditions, restocking fees and return freight charges as outlined in that policy.

Special-order products and items sourced specifically for customers may not be eligible for voluntary change-of-mind returns.

These conditions do not limit rights available under Australian Consumer Law.

8. Product Warranty and Australian Consumer Law

Products may be supplied with manufacturer warranties, subject to the applicable manufacturer's conditions.

Any manufacturer warranty is additional to, and does not replace, rights available under Australian Consumer Law.

Where statutory consumer guarantees apply, customers may be entitled to repair, replacement, refund or other remedies depending on the circumstances.

These rights may also apply to eligible business purchases.

Nothing in these Terms of Service excludes, restricts or modifies any statutory guarantee or remedy that cannot lawfully be excluded.

9. Technical Installation and Use

Products sold by PLC Direct Australia are intended primarily for industrial automation and electrical control applications.

Customers must ensure that:

• Products are selected for the correct voltage, operating conditions and application.

• Installation and commissioning are performed by appropriately qualified personnel.

• Applicable Australian electrical and workplace safety requirements are followed.

• Manufacturer installation instructions and technical documentation are observed.

PLC Direct Australia is not responsible for damage arising solely from incorrect installation, unauthorised modification, misuse or operation outside published specifications, except to the extent liability cannot lawfully be excluded.

10. Manufacturer Identification and Trademarks

Manufacturer names, product names, part numbers, logos and trademarks displayed on our website remain the property of their respective owners.

References to Siemens and other manufacturers are used to identify the products offered for sale.

Unless expressly stated, PLC Direct Australia does not represent that it is an authorised distributor, agent or representative of any manufacturer.

11. Limitation of Liability

To the extent permitted by law, PLC Direct Australia is not liable for losses arising solely from customer misuse, incorrect product selection or unauthorised modification.

We do not exclude liability for losses that cannot lawfully be excluded, including reasonably foreseeable losses recoverable under Australian Consumer Law.

Where permitted by applicable law, our liability for claims not subject to non-excludable statutory protections is limited to the value of the relevant products supplied.

This limitation does not apply where prohibited by law.

12. Website Use

Customers agree not to:

• Use the website for unlawful purposes.

• Attempt to interfere with website security or functionality.

• Submit fraudulent orders or payment information.

• Reproduce website content without appropriate permission.

We may restrict access where reasonably necessary to protect website security, prevent fraud or comply with legal obligations.

13. Intellectual Property

Website content, including original text, graphics, layouts and branding, is owned by PLC Direct Australia or used with permission.

Manufacturer trademarks and product materials remain the property of their respective owners.

Content must not be reproduced or commercially exploited without appropriate authorisation.

14. Privacy and Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

Information may be shared with payment processors, delivery providers and other service providers where necessary to fulfil orders and operate the store.

Payment transactions are processed through supported payment providers.

Please refer to our Privacy Policy for further information.

15. Changes to Terms

PLC Direct Australia may update these Terms of Service periodically.

Updated terms will be published on our website with a revised effective date.

Changes will not retrospectively alter the terms of orders already accepted unless agreed with the customer or required by law.

16. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia.

Subject to any mandatory legal rights or jurisdictional requirements, disputes arising from these terms will be subject to the jurisdiction of the courts of Victoria.

17. Contact Information

For enquiries regarding these Terms of Service, please contact:

PLC Direct Australia

Website: www.plcdirectaustralia.com.au

Email: sales@plcdirectaustralia.com.au

ABN: 36 643 165 048