Returns & Refunds Policy

PLC Direct Australia
Last updated: 8 October 2026

At PLC Direct Australia, we supply industrial automation equipment and components. We understand the importance of receiving the correct products for your application and aim to provide a straightforward returns process.

1. Change-of-Mind Returns

We may accept change-of-mind returns within 7 calendar days of delivery, subject to the following conditions:

• The product is unused, uninstalled and in its original, unopened packaging.

• All manufacturer labels, seals, accessories and documentation remain intact.

• The product is a standard stocked item and has not been specially ordered for the customer.

• The return has been approved by PLC Direct Australia before the item is sent back.

Approved change-of-mind returns may be subject to a 15% restocking fee.

Original shipping charges are non-refundable for change-of-mind returns. Return freight costs are the responsibility of the customer.

We reserve the right to decline change-of-mind returns that do not meet these conditions.

2. Special Orders and Non-Stock Items

Products specifically sourced or ordered for a customer, including items advertised with extended shipping lead times, are generally not eligible for change-of-mind returns.

This includes special-order automation components, discontinued products and items procured specifically to fulfil an order.

Your rights under Australian Consumer Law remain unaffected.

3. Incorrectly Ordered Products

Customers are responsible for confirming that the manufacturer's part number, specifications and compatibility are suitable before purchasing.

Where a customer orders an incorrect part number, any return is treated as a change-of-mind return and is subject to the conditions outlined in Section 1.

If PLC Direct Australia supplies a product different from the product ordered, we will arrange an appropriate remedy at no additional cost to the customer.

4. Faulty, Damaged or Defective Products

If you receive a product that is faulty, damaged or not as described, please contact us as soon as reasonably possible with:

• Your order number

• The manufacturer's part number

• A description of the issue

• Photographs, where relevant

We may request reasonable information to assess the issue and, where appropriate, arrange an inspection or return of the product.

Where a product fails to meet a consumer guarantee under Australian Consumer Law, customers are entitled to the remedies provided by law.

For major failures, eligible consumers may choose a refund or replacement. For failures that are not major, PLC Direct Australia may provide a repair or replacement within a reasonable time, as permitted by law.

Nothing in this policy limits or excludes any rights or remedies available under Australian Consumer Law.

5. Return Authorisation

All returns must be requested before products are shipped back.

To request a return, contact us with your order number, product details and reason for return.

Once your request has been assessed, we will provide return instructions where applicable.

Please do not return goods without prior communication, as this may delay processing.

Return authorisation is not required to exercise statutory rights under Australian Consumer Law.

6. Refunds

Once an approved change-of-mind return has been received and inspected, we will advise whether the refund has been accepted.

Approved refunds will generally be processed within 5 business days of approval, using the original payment method where possible.

Please allow additional time for your bank or payment provider to process the funds.

Any applicable restocking fees and non-refundable freight charges will be deducted from change-of-mind refunds.

Refunds and other remedies required by Australian Consumer Law will not be reduced by restocking fees.

7. Return Shipping

For approved change-of-mind returns, customers are responsible for return freight and appropriate packaging.

Products should be securely packed to prevent damage during transit.

Where goods are faulty, incorrectly supplied or otherwise subject to a remedy under Australian Consumer Law, PLC Direct Australia will meet applicable return or collection costs as required by law.

8. Order Cancellations

Please contact us immediately if you wish to cancel an order.

Orders may be cancelled before dispatch, provided the products have not already been specially procured or committed to fulfilment.

Cancellation of special-order goods may be declined where permitted by law.

Any applicable statutory cancellation or refund rights remain unaffected.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law where those guarantees apply.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10. Contact Us

PLC Direct Australia
Website: www.plcdirectaustralia.com.au
Email: sales@plcdirectaustralia.com.au

Please include your order number in all return and refund enquiries.