Shipping Policy

PLC Direct Australia
www.plcdirectaustralia.com.au
Last updated: 8 October 2026

1. Shipping Information

PLC Direct Australia supplies industrial automation equipment and components to customers throughout Australia.

We aim to process and dispatch orders as efficiently as possible, with shipping timeframes based on product availability and delivery location.

2. Product Availability and Dispatch Times

Our products are displayed with estimated dispatch timeframes.

In Stock – Ships Today

Products held in stock are generally dispatched on the same business day for orders received before our daily dispatch cut-off time. Orders received after the cut-off time, on weekends or public holidays will generally be processed on the next business day.

Ships in 2–4 Business Days

These products are not necessarily held in our warehouse but are generally available from our suppliers. Dispatch is expected within 2–4 business days following order confirmation and payment.

Ships in Approximately 2 Weeks

These products are generally sourced from suppliers or manufacturers following receipt of an order. Dispatch is estimated at approximately 2 weeks, subject to supplier availability.

All dispatch timeframes are estimates unless expressly confirmed otherwise.

If an unexpected or significant delay occurs, we will contact you to discuss available options, including cancellation and refund where applicable.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping method, order weight and delivery destination.

All shipping charges are displayed in Australian dollars (AUD).

Any applicable free-shipping promotions will be displayed at checkout.

4. Delivery Timeframes

Delivery timeframes commence once an order has been dispatched, not when the order is placed.

Delivery times vary depending on the destination, selected freight service and courier network.

Regional and remote locations may require additional transit time.

Delivery estimates are not guaranteed unless expressly agreed.

5. Orders Containing Multiple Products

Where an order contains products with different availability timeframes, we will generally dispatch the complete order once all items are available.

Customers requiring available products urgently should contact us to discuss split shipping.

Additional freight charges may apply to customer-requested split deliveries, subject to agreement.

6. Order Tracking

Where tracking is available, shipping confirmation and tracking information will be provided by email once an order has been dispatched.

Customers can use the tracking details to monitor delivery progress through the relevant freight provider.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery details during checkout.

Please ensure the delivery address is suitable for receiving parcels during normal business hours.

Additional charges resulting from incorrect delivery information, failed delivery attempts or customer-requested redirection may apply where reasonable and permitted by law.

8. Damaged, Missing or Incorrect Deliveries

If your order arrives damaged, contains incorrect items or appears incomplete, please contact PLC Direct Australia as soon as reasonably possible.

Please provide your order number, a description of the issue and photographs where available.

We will investigate the matter and arrange an appropriate resolution.

Nothing in this policy limits your rights under Australian Consumer Law.

9. Shipping Delays

Although we aim to meet advertised dispatch and delivery estimates, delays may occur due to supplier shortages, transport disruptions, public holidays or other circumstances.

Where an order cannot be supplied within an agreed or otherwise reasonable timeframe, customers may have rights to cancel and obtain a refund under Australian Consumer Law.

We will communicate material delays and work with customers to resolve delivery concerns.

10. International Shipping

International shipping is not currently offered through our standard online checkout.

Customers requiring delivery outside Australia may contact us to discuss availability, freight arrangements and associated costs.

11. Contact Us

For shipping enquiries, order updates or urgent delivery requirements, please contact:

PLC Direct Australia

Website: www.plcdirectaustralia.com.au

Email: sales@plcdirectaustralia.com.au

Please include your order number when contacting us about an existing purchase.